Customer Support

Call Center Supervisor

Net salary for Montenegro is

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80% of people earn:

484 - 1,464 EUR

10% earn less lthan 484 EUR

10% earns more than 1,464 EUR

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Montenegro.paylab.com salary survey, 80% of people on the Call Center Supervisor position in the Montenegro earn between 484 EUR and 1,464 EUR monthly gross.

10% of employees earn less than 484 EUR and 10% of people earn more than 1,464 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

198. place

Women representation in position

n/a

Average age of respondent by position

n/a

491. place

Tailor

Textile, Leather, Apparel Industry

450 - 625 EUR

199. place

Electrician (industrial)

Electrical & Power Engineering

506 - 1,429 EUR

198. place

Call Center Supervisor

Customer Support

484 - 1,464 EUR

197. place

Sommelier

Tourism, Gastronomy, Hotel Business

698 - 1,186 EUR

1. place

Chief Executive Officer

Top Management

1,092 - 5,093 EUR

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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